Thank You for Shopping at Terrazzo® If you are not completely satisfied with your purchase, we invite you to review our Return and Refund Policy. This policy outlines the terms applicable to any products you purchase from us.
Interpretation
Words with initial capital letters have specific meanings, regardless of their singular or plural forms.
Definitions
For this Return and Refund Policy:
Company (referred to as “the Company”, “We”, “Us”, or “Our”) refers to Terrazzo® Dubai Co LLC, P.O. Box 54035, 47th Floor, Vision Tower, Business Bay, Dubai, UAE.
Goods refer to the items offered for sale through our service.
Orders mean requests by you to purchase Goods from us.
Service refers to our website.
Website refers to Terrazzo®, accessible at https://terrazzoltd.com/.
You refers to the individual or legal entity accessing or using the Service.
You are entitled to cancel your order within 7 days without providing a reason. The cancellation deadline is 7 days from the date you received the Goods or when a third party you appointed (not the carrier) takes possession of the product.
To exercise your right to cancel, please inform us with a clear statement by:
We will issue a refund no later than 14 days after we receive the returned Goods. Refunds will be processed using the same payment method you used for the order, and you will incur no fees for this reimbursement.
To be eligible for a return, please ensure that:
The following Goods cannot be returned:
We reserve the right to refuse returns that do not meet these conditions at our discretion.
You are responsible for the cost and risk of returning Goods to us. Please send returns to:
P.O Box 54035, 57 Marasi Drive Street, Business Bay, Dubai, UAE
We are not liable for Goods damaged or lost during return shipment. Therefore, we recommend using an insured and trackable mailing service. We cannot issue a refund without receiving the returned Goods or proof of return delivery.
If the Goods were marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return. Once we receive the returned product, a gift certificate will be mailed to you.
If the Goods were not marked as a gift, or if the gift giver had the order shipped to themselves to give to you later, the refund will be sent to the gift giver.
If you have any questions about our Returns and Refunds Policy, please contact us:
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